Connect
Choose the system or endpoint involved.
VOICE AI AGENT · India · INTEGRATIONS
Connect conversations to the tools that make the next step happen.
Use integrations, APIs and webhooks to connect customer conversations with the systems and workflows your business already uses.
Integration workflowTHE JOB
Keep AI from becoming another isolated inbox.
The value of automation increases when a conversation can trigger a useful action in the rest of the business. Integrations are the bridge between the customer interaction and that operational system.
Use the standard workflow where it fits, then use the developer layer when your process needs custom control.
Map
Define what information the workflow needs.
Trigger
Run the configured action.
Confirm
Return the useful next step to the customer.
WHAT GOOD LOOKS LIKE
A conversation that can reach the right system.
Integrations can connect customer context to booking, follow-up, internal workflows and other configured actions.
- APIs
- Webhooks
- Configured integrations
- Custom workflows
WHEN A HUMAN IS NEEDED
Escalation is part of the design.
Integrated workflows should preserve a human path for situations where the business needs judgement or direct customer care.
The goal is not to force every interaction through AI. The goal is to make the automated part useful, preserve context and make the human transition clear.
Explore human handoff ↗SEE IT IN CONTEXT
A conversation is only valuable when the next step is clear.
Use the product visual as a starting point. Replace it with your final workflow recording or dashboard capture before launch.
Temporary product visual · replace with final demo
FAQ
Useful answers, before setup.
Can integrations use APIs?
Yes. APIs are part of the developer platform.
Are webhooks supported?
Yes. Webhooks can connect events to external workflows.
Can I keep human handoff?
Yes. Integrations and automation do not remove the human handoff option.
Start with the workflow that matters most.
Map the conversation, action and handoff before you scale it.
Talk through your workflow ↗