Listen
Understand the incoming social message.
VOICE AI AGENT · India · SOCIAL
Turn social messages into customer conversations, not lost enquiries.
Use AI for Instagram and social conversations while keeping a route to qualification, follow-up and human handoff.
Social AI workflowTHE JOB
Bring social enquiries into the same operational mindset.
A social message can be a lead, support question, booking request or simple product enquiry. The challenge is identifying which one it is and what should happen next.
Social AI can help structure the first response while the business retains control over what the agent should say, ask and do.
Classify
Identify the conversation type and intent.
Respond
Provide the configured response.
Route
Trigger follow-up or human handoff.
WHAT GOOD LOOKS LIKE
A social inbox with workflow thinking behind it.
Use social conversations as another entry point into customer automation while preserving human ownership where needed.
- Instagram conversations
- Enquiry classification
- Lead context
- Human messaging handoff
WHEN A HUMAN IS NEEDED
Escalation is part of the design.
Move conversations to the team when a social enquiry becomes sensitive, complex or commercially important.
The goal is not to force every interaction through AI. The goal is to make the automated part useful, preserve context and make the human transition clear.
Explore human handoff ↗SEE IT IN CONTEXT
A conversation is only valuable when the next step is clear.
Use the product visual as a starting point. Replace it with your final workflow recording or dashboard capture before launch.
Temporary product visual · replace with final demo
FAQ
Useful answers, before setup.
Does social AI mean every message is automated?
No. The workflow should define where AI is useful and where people take over.
Can social conversations become leads?
Yes. Lead qualification can be part of the configured flow.
Can a website widget be used too?
Yes. Website widgets are another supported conversation channel.
Start with the workflow that matters most.
Map the conversation, action and handoff before you scale it.
Talk through your workflow ↗